Privacy Policy

Last updated: 31/10/2025

This Privacy Policy explains how Mariana Pismel – Complementary Therapy (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website (www.marianapismel.com) and when you contact us about our therapeutic services (Flower Essence Therapy, Numerology, and Dowsing Table) or training courses.

We act as the data controller for the information collected through this website and related services.

If you have any questions, please contact: mariana@pismel.com.

1. Information we collect

We collect only the data that is relevant and necessary for communication and service delivery.

This may include:

Website and communications:

Basic technical data automatically collected when you visit the site (e.g., IP address, browser type, time zone, and cookies).
Information you provide voluntarily via contact forms or email (e.g., name, email address, phone or WhatsApp number, and message content).

Therapeutic sessions and courses:

Personal details such as your name, contact information, and time zone.
Information you choose to share during booking or sessions — for example, areas of focus, emotional well-being goals, or topics you wish to explore.
Session notes recorded by the therapist during the consultation, stored securely and confidentially on a local device (not shared with third parties).
Administrative information such as invoices or payment confirmations.
Session recordings, only if you request or consent to them.

Note: Therapeutic sessions may involve information about your health or emotional well-being.

Such data is considered sensitive and is processed only with your explicit consent, kept confidential, and used solely for the purpose of providing the requested service.

We do not collect or store payment card data directly. Payments are securely processed by Stripe.

2. Why we process your data

We process your personal information for the following purposes:

To provide and manage therapeutic sessions and courses.
To respond to your enquiries and scheduling requests.
To send service-related communications such as confirmations or follow-ups.
To maintain records for tax or administrative compliance.
To send optional updates or newsletters, only with your consent.
To ensure the security and proper functioning of the website.

Legal bases: contract, legitimate interest, consent, and legal obligation (as applicable).

3. Cookies and similar technologies

Our website uses essential cookies that ensure it functions properly and securely.

We may also use analytics cookies to understand how visitors use the site (for example, which pages are most visited).

These analytics are always aggregated and anonymous.

You can manage or disable cookies at any time through your browser settings.

We do not use cookies for advertising or tracking purposes.

4. Third-party services and data processors

We work with trusted service providers who process limited data on our behalf to operate the website and deliver our services.

These may include:

Hostinger – website hosting and contact form delivery.
Microsoft Forms – collection of user interest or registration information.
WhatsApp (Meta Platforms) – client communication initiated via the website button.
Zoom – online therapeutic sessions and meetings.
Stripe – secure payment processing for courses and services.

These providers act in accordance with their own privacy policies and comply with relevant data protection standards.

We do not sell or share your data for marketing purposes.

5. International data transfers

Some of our service providers may process data outside your country (for example, within the UK, EU, or US).

Where this occurs, we rely on adequacy decisions or standard contractual clauses to ensure your data remains protected.

6. Data retention

We keep personal information only for as long as necessary:

General enquiries: up to 12 months after last contact.
Therapy client records: up to 5 years after the last session (or as required by local professional guidance).
Course records and certificates: up to 6 years for tax and administrative purposes.
Invoices and payment data: as required by law.
Recordings: only if you have consented, and deleted upon your request where feasible.

When data is no longer needed, it is securely deleted or anonymised.

7. Your rights

Depending on your location (e.g., under UK GDPR, EU GDPR, or LGPD), you have the right to:

Access, correct, or erase your data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (without affecting prior processing).
Lodge a complaint with a supervisory authority.

To exercise these rights, please contact: mariana@pismel.com.

8. Children’s data

Our website and services are intended for adults.

We do not knowingly collect information from individuals under 16 years old.

If you believe a child has submitted personal information, please contact us so we can remove it.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.

However, no online system is completely secure. In the event of a data incident, we will take appropriate action in line with legal requirements.

10. External links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

Please review the privacy policies of any external sites you visit.

11. Contact

For any questions about this Privacy Policy or how your data is handled, please contact:

📧 Email: mariana@pismel.com

🌍 Website: www.marianapismel.com

12. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The revised version will be published on this page with a new “Last updated” date.